Returns & Exchanges

At EZVALO, we want you to be completely satisfied with your smart home experience, which is why we offer a 30-day return window for all products in their original packaging. If your purchase doesn't perfectly illuminate your space, our team is here to help with a seamless exchange or refund process.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original EZVALO packaging, ensuring all accessories, charging cables, and manuals are included to qualify for a full refund.

• 3.
  Ship the Product

  Affix the provided shipping label to your package and drop it off at the designated carrier location; we recommend keeping your tracking receipt for reference.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5 to 7 business days.